Welcome to Zeenat Ghar.
Your trust is very important to us. Please read our policies carefully before placing an order.
🔐 Privacy Policy
At Zeenat Ghar, we respect your privacy and are committed to protecting your personal information.
- We collect basic details such as name, phone number, address, and email only to process and deliver your orders.
- Your personal information is used strictly for order confirmation, delivery, and customer support.
- We do not sell, share, or disclose your personal data to any third party.
- Information shared through our website, Instagram, or WhatsApp is kept secure and confidential.
- By using our website, you agree to our privacy practices.
🔁 Refund & Return Policy
Our goal is to provide high-quality products while maintaining fair policies.
✔ Return Eligibility
- Returns or exchanges are accepted within 3–7 days of receiving your order.
- Products must be unused, undamaged, and in original packaging.
- Items must be returned in the same condition as delivered.
❌ Non-Returnable Items
- Products that are worn, used, or damaged
- Sale or discounted items
- Customized or special orders
⚠ Important Notes
- Slight color variations may occur due to lighting or screen settings.
- Approved refunds will be processed as store credit or exchange.
- Shipping charges are non-refundable.
To request a return or exchange, please contact us on WhatsApp with your order number and product images.
🚚 Delivery Information (Cash on Delivery Available)
We deliver all over Pakistan.
- 📦 Delivery Time: 3–5 working days
- 🚛 Delivery Partner: Trusted third-party courier services
- 💰 Cash on Delivery (COD) available
- 📍 Shipping Charges: Calculated and shown at checkout (if applicable)
Please ensure your address and contact details are correct to avoid delays.
📞 Contact Us
We’re always here to help 💬
- 📱 WhatsApp: [Your WhatsApp Number]
- 📧 Email: [Your Email Address]
- 📸 Instagram: @zeenatghar
- 🕒 Customer Support Hours: Monday – Saturday | 10:00 AM – 8:00 PM
For faster assistance, we recommend contacting us via WhatsApp.
📌 Product Care Disclaimer
- Keep products away from water, perfumes, and harsh chemicals.
- Store items properly after use to maintain quality and appearance.
- Proper care will help extend the life of your products.
✅ Acceptance of Policies
By placing an order with Zeenat Ghar, you acknowledge that you have read, understood, and agreed to our Policies & Customer Information.